Resources

Videos

Below you will find a library of videos covering key topics and tasks you can take within the member portal.

How to register

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You can view the details of your pension by using your online portal.

The portal is easy to use, safe, and secure. You can update your personal details instantly online.

In order to register to the portal, you'll need the following personal information:

N.I number

Date of birth,

Unique ID

To register, simply visit mysantanderpension.co.uk

Select the portal button on the homepage.

On the login page, you'll need to select the 'First Time User?' button. Complete your details, and select 'submit'. Choose a username and input a password that you'll remember. It will tell you if your password isn't secure enough and what to do to increase the security.

You'll need to include your email address - we recommend it's not work-related - as we'll keep in touch with you via email in the future. You can add your mobile phone number, and remember to select 'yes' if you'd like to receive communications electronically via email.

Check all of your details are correct, and select 'Submit'.

You're now registered on the portal! Why not take some time to view your pension information, and check that your personal details are up-to-date?

For any support, contact the Scheme Administrator.

How to update your home address

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You can update your home address instantly on the portal. If you've recently moved home, we need to know your new address so that we can keep in contact with you.

On your dashboard, scroll down to the Personal Details tab, and select the arrow in the corner, then select 'View More.'

Select 'Edit' to update your home address. Tick 'Overseas' if you live outside the UK. When completed, select 'Save' and your address will be automatically updated on your pension record.

For any support, contact the Scheme Administrator.

How to update your communications preferences

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You can receive pension updates direct to your device. This doesn't include your personal information, so it's safe, efficient, and helps the environment too.

You can check and amend your details to start receiving electronic communications by using the portal. On your dashboard, go to the top menu bar, or for mobile users, tap the burger menu icon. Select 'Do', then select 'Profile Settings'.

Check that we have your most up-to-date email address, a backup email is optional. Please use a personal email address if you're still with the company. If you would like to receive Scheme, and member, communications electronically via email, select 'Yes'. Or, if you'd rather receive paper communications, select 'No', then select 'Submit'.

For any support, contact the Scheme Administrator.

How to update your Expression of Wish

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You can update your Expression of Wish details instantly on the portal.

Make sure you protect your loved ones if the worst happens. By updating these details, we will know who you'd want to receive payment of any death lump-sum amount, and dependant's pension, if this is applicable to you.

On your dashboard, scroll down the page to the Expression of Wish tab, and select 'View.'

Enter the details of anyone who is financially interdependent with you, that should receive any benefits payable should you die.

You can split this across many beneficiaries, but make sure the percentage adds up to 100%.

This could be your spouse, child, or someone else living with you. To update, select 'Edit', then select 'Add Nominated Beneficiaries', and input their details. Then select 'Okay'. When you've made your nominations, select 'Save all changes'. The details will be updated automatically onto your pension record.

For any support, contact the Scheme Administrator.

How to view your deferred pension

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Planning for your future is important. You can view how much annual pension you've built up, and when it is paid in full, on the portal.

On your dashboard, scroll down the page to the Deferred Pension Details tab, and select the arrow in the corner.

The tab will show pension at date of leaving, as well as your Normal Retirement Date. To view a breakdown of this information, select 'View More.'

For any support, contact the Scheme Administrator.

View your Pension in Payment

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When receiving your pension, you can view how much annual pension is in payment on the portal.

On your dashboard, scroll down to the 'Pension in Payment' tab, and select the arrow in the corner. This will show details of your total annual pension that is in payment, and the date of retirement when you started to receive your benefits. To view a breakdown of this information, select 'View More'.

For any support, contact the Scheme Administrator.

Guaranteed Minimum Pension Equalisation

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GMP Equalisation. Big words for a simple idea. So simple, in fact, that we can tell you the main things you need to know in under a minute. What else were you planning to do in that time? Wait for the barista to call your name? You didn't use your real name, right? Anyway, let's start the clock.

Number one, here's an acronym to know: GMP, short for Guaranteed Minimum Pension. It's part of some people's pension that's linked to the state pension.

Two, GMP Equalisation is just a fancy way of saying we need to try to make a small part of pensions fairer.

Three, you're only affected if you've got GMP benefits between 1990 and 1997.

Number four, for many people, GMP Equalisation will make little or no difference to the benefits they have now.

And lastly, number five, GMP equalisation affects males and females, and outcomes will depend on things like when you earnt your benefits, how much you earnt, and your retirement date.

So there you go. Stop the clock. You've just learned most of what you need to know about GMP equalisation in under 60 seconds. Have you got your drink yet?

And finally, even though the idea is simple, working it all out isn't. It's going to take time, but will keep you updated if you're affected. You don't need to do anything. Thanks for listening.

Pension Decision Service - help with retirement planning

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At Mercer, we know how hard you have worked to save for your pension.

These days, there are so many different ways to take your pension income, and it’s important to make the right choice as the decision you make now is likely to have an impact on the rest of your life.

You have some important decisions to make, and whether you find planning your retirement daunting, or exciting, what’s most important is that you make the right choice for you.

Through your pension scheme, you have access to Mercer’s Pension Decision Service which provides guidance to support you in making the right retirement decision for you and your family.

At Mercer, we have dedicated retirement relationship managers on hand to support you with making your decision on how to take your benefits. Your retirement relationship manager will talk you through your pension options, build your confidence, and develop your knowledge to help you make the right decision.

Details of how to get in touch are included in your retirement pack. Reach out to our Pension Decision Team and relax in the knowledge that you have made an informed decision. Spend your retirement doing exactly what you want to do.

Mercer private wealth. To us, it’s personal.